Frequently Asked Questions
Please contact us at info@postmafineart.com should additional details be required. Click on Title (below) to open/view pertinent section detail.
Online acquisition (selected work only) available at https://www.postmafineart.com Should you have any special requirements (eg. when we should ship, etc.), please contact us as early as possible, either prior to or soon after placing your order, so we might best accommodate your request.
Online, we typically offer original Canadian fine art, including Kinngait (Cape Dorset) / Inuit work (prints, drawings, sculpture) from Canada's north. Most non-Kinngait Canadian fine art is available offline only. All work (Kinngait and non-Kinngait) available in our catalogue at any time is not always shown online (enquiries may be directed to info@postmafineart.com).
Most work on paper is shipped unframed (unless stated otherwise).
Payments accepted online: most major credit cards and PayPal are accepted (a PayPal account is not required to pay by credit card - click on 'Pay by PayPal' and then bypass the screens to the credit card screen) and we also accept payment (by e-transfer).
Your online payment is processed via payment processor / your bank (we do not receive nor store your credit card number), instead, we receive a reference transaction confirmation number from the payment processor once the transaction is accepted.
Complimentary Shipping, Canada and USA: Shipping is complimentary for most work (unless indicated otherwise, and may exclude some very remote destinations where a shipping surcharge may be applicable). Work is sent typically from either Calgary, Alberta, Canada or from Ontario, Canada to most destinations in Canada and the U.S.A. Complimentary shipping to the U.S.A. usually means no additional charges for the Receiver for most work (compliments of Postma Fine Art) however in some cases any additional applicable costs (such as country-specific tax(es), duty, broker charges, insurance, remote destination shipping surcharges, etc. where applicable) - these types of charges will be invoiced to you separately either by the courier or by Postma Fine Art, unless we've chosen to waive them. If you would like a shipping estimate, contact us prior to confirming your order online.
International Shipping: Please consider contacting us at info@postmafineart.com for estimated international shipping rates, prior to placing your order online. International orders will be invoiced either by us or the courier directly for all shipping charges and any associated tax/duty/fees (they vary from country to country), unless we have elected to partially or fully waive them.
Shipment Tracking: International customs holds, courier issues, weather-related and unexpected global events, should they occur, may delay your shipment, and are outside of our direct control. If the order is sent via courier and includes a tracking number, we will typically send you tracking information prior to shipment (we will also track your package until it arrives safely at destination, notify you of any material concerns, and/or work with the carrier as necessary if there is a delay or an issue). We typically ship most work one to three business days (unless stated otherwise) after order confirmation for in-stock work (stocked out and special order timelines vary). In-transit time is variable and will depend on the artwork requested, destination, level of service offered or requested, courier, etc.
Shipping to Post Office Boxes: We are able to ship most work to post office (P.O.) boxes in Canada, upon request, however if a P.O. box is used as your delivery address we are limited in our choice of transport (because many of the major couriers don't deliver to P.O. Boxes). Canada Post ships to P.O. boxes, for example. We may also be limited in terms of the size of package we can ship to any Post Office or courier for hold and pickup based on constraints at the receiving destination, eg. storage space or other size/receipt limitations. Should we note any concerns with mode of transport to ensure safe, timely delivery of your acquisition, we will contact you in advance of shipment and provide you with some options.
At Time of Delivery: Most packages require a signature (to avoid the package being left unattended at your door/outside/etc. at destination). If you are not available at time of delivery, the courier may elect to leave your order for signature and pickup (at your convenience) at a nearby courier pickup location.
Returns: Contact us prior to returning work, to request a return authorization. We will review the steps to take at that time depending on the request to return / reason for return. Returns may be authorized up to seven calendar days post receipt (at which time the order is considered accepted in good order and is considered closed). Returns (in most cases, depending on the return circumstances) do not include a refund for outbound shipping charges or other related export/import fees, where applicable, for international shipments).
We work collegially with professional fine art dealers - acquisition enquiries are welcome (please self-identify at time of enquiry).
Order / Personal Information Privacy: We value and respect your time and privacy and do not sell or share your information (except with those to allow you to view our website, respond to your enquiries, process your orders, payment, shipment, etc. (and/or if required to do so by law)). If you have concerns, contact us prior to acquiring work from us. If there is no ongoing business relationship within the past two years, we may elect to cease previously-requested contact (to avoid spam). If you wish to hear from us again, let us know. Visit our website for news and availability updates regarding new work (if you wish to be contacted directly (eg. regarding availability of specific work, etc.), send your request to info@postmafineart.com for consideration).