Correspondence: POSTMA FINE ART, 246 Stewart Green S.W., #1755, Calgary, Alberta, Canada T3H 3C8
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(403) 478-0718

Postma Fine Art

POSTMA FINE ART

Private Fine Art Dealer | Calgary, Alberta, Canada

FAQs (Frequently Asked Questions)

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Orders

Thank you for visiting our website.  If you have any questions, please let us know.


Q.  What is your mail contact information?

A.  Correspondence:

Postma Fine Art, 1755 - 246 Stewart Green S.W., Calgary, Alberta, Canada T3H 3C8


or, via email info@postmafineart.com


Engagements are by confirmed appointment only at our offices, online, and/or, at special events.


Our official website is 

www.postmafineart.com


Q.  How do I place an online order?

A.  Our online web store is open 24/7 for your purchasing convenience.  Not all our inventory is posted online, however; if you are seeking work by a specific Artist and don't see inventory, please contact us. Some items will be set to zero inventory intentionally to encourage an availability check with us prior to confirming your online purchase.


Ordering from the annual (since 1959) Cape Dorset Collection released typically the third week of October, has some additional steps in the ordering process.  Typically we are aware of what will be in the collection and have images / details of the entire collection sometime between late August and early September.  However, sales can only be confirmed commencing on the international official opening day in October.  If you are interested in artwork from the annual Dorset collection, do contact us as early as possible pre-release to reserve your choice(s) to avoid disappointment (since the entire edition of the most popular work can sell out prior to / on opening day).  If this is the case we can place you on a waiting list and notify you only if/when we are able to secure additional work at a future date (typically in December or January).


Please note, there are variations in the types/capabilities of computers/monitors and the colours you see on your device may or may not reflect the actual colour(s) of the artwork.  Please inspect your purchase upon arrival and be sure you are satisfied with it (let us know within 7 calendar days if any concerns).  We want to make sure you are delighted with your latest acquisition.


Q.  Is it safe to order from you online?

A.  We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.  Watch for the 'lock' symbol at the top of the page (URL) when placing your order.  Always access our website by typing in our URL www.postmafineart.com, vs. clicking on a link, to further reduce your chances of accessing a website that isn't ours.  While postmafineart.com is our main webpage, we also own the www.postmafineart.ca URL and you can reach us from there as well (will jump to the www.postmafineart.com webpage automatically).


Q.  Do you ship to Post Office (P.O.) Boxes?

A.  Yes, we do ship to post office boxes however if a P.O. Box is used as your delivery address (not only your billing address) then we are limited in our choice of transport to you (because many of the major couriers we may elect to use do not deliver to P.O. Boxes).   If we have any concerns with mode of transport to ensure safe, timely delivery of your acquisition, we will contact you in advance of shipment.


Q.  If I called the telephone number but there was no answer - should I leave a message?

A.  Yes please do leave a message or send us an email at info@postmafineart.com.  We may be travelling, assisting another customer or in a meeting, and will return your call as soon as possible. Note we are typically closed on statutory holidays (Alberta and Canadian dates), and operate during Mountain Time (MT).  If you are contacting us from another time zone and Mountain Time is not convenient for you, please send us an email.


Q.  If I see an archived artwork that I like but it says 'out of stock' or 'sold'.  What should I do?

A.  If the artwork is out-of-stock or sold, email or phone us with the details and we may be able to help or refer you to someone else.  In some cases, we hold offline inventory for prior customers; in other cases there is only one available (anywhere) and a stock-out of one-of-a-kind means just that; and in other cases (with limited editions, for example), we may have only one of a limited edition of 50 available to us (and can secure another one for you, providing lead time details upon request).  In other cases the entire edition is sold out (everywhere) and we will not be able to fill your order but may have alternative suggestions for your consideration.


Q.  How do I cancel or change my order?

A.  Contact us via email or telephone as soon as possible, since we often (if the item is in stock)  process orders immediately and ship 1-3 business days post order confirmation.  If the order has already been processed, committed to (with our vendor(s)), and/or shipped, the order will be classified as a return and follow that process.  We typically do what we can to make cancel / change process as easy for our Customer(s) as possible.


Q.  How do I check the status of my order?

A.  It is a good idea to check with us at info@postmafineart.com prior to ordering online, to confirm the product is available (our online store will not allow backorders for out-of-stock items, but it is possible, but not probable, that we may be finalizing an offline order by telephone or in person, at the same time as another Customer orders online).  Or have made the inventory available online (committed to someone else) and they haven't immediately processed the transaction (which can happen, and a second order comes in at the same time).  Since we deal with limited edition and one-of-a-kind unique items, for example, we would unable to fulfil two orders for the same unique artwork.  Typically we send an email written confirmation when your order is received, confirmed available, and later, shipped, so you can be sure of the status of your order at any given time.  


Q.  If an artwork is posted online, does that mean it is always available?  

A.  Online appearance of a particular item does not guarantee availability, and if we are unable to fulfil your request for any reason, your payment will be refunded in full if a valid transaction and not fraudulent.  An order may be in progress for an in-stock item; the item may be a special-order item (i.e. inventory secured only at time of order confirmation).


Q.  If I ordered artwork online - can I pick it up?  

A.  Online orders are typically sent by courier to your home or business for your convenience.  


Q. If I visit you at a special exhibition or international art fair, can I purchase the artwork there and take it with me?

A.  It depends on the event; sometimes we courier the artwork post-event (so the artwork can remain on display for the duration of the art fair for others to view); other times we have additional inventory on hand and yes, you can purchase from us and take the artwork with you.  If a concern, contact us prior to the event and we will advise you of particular circumstances for the event.  Of note:  Typically postage/courier costs after the event are at our expense to most destinations in Canada and the U.S.A. to make it as convenient as possible for you when visiting an art fair or exhibition (no need to carry it with you at the exhibition and enjoy paid outbound postage to your business or residence).


Q.  I would like to place an order online and ship the artwork to multiple, different locations.  Is this possible?

A.  No, each order must have one shipping address when you order online.


Q,  I would like to order artwork online, and pay for it - but ship it to another address.  Is this possible?

A.  Yes, simply fill out the 'billing address' as yours, and the 'shipping address' as an alternate address.  It would be a good idea to advise the recipient at the alternate destination of the incoming package (in advance) to avoid any concerns on their part of an unexpected package or return (i.e. not aware it was a gift) or advise us in advance to enclose a card on your behalf.  We are not responsible for returns if the intended recipient was not made aware of the incoming packaged and returned it to us.


Q.  Can I request a personalized message to be added to the card you send with my artwork (to a third-party)?

A.  Certainly, subject to review. 


Q.  If I thought the price on your web site was wrong - does that mean I can order it at that price?

A.  At time of online order confirmation, we will review all particulars including price and if any we note any discrepancy inform you at that time (and ensure that you and we want to continue with the order, or, the order will be cancelled / refunded if a problem by one or both parties).  


Q.  Are prices on your website 'subject to change'?

A.  Yes, in some cases (i.e. exchange rates) and this will be posted to make you aware on the art listing if this is the case.  We will confirm any changes at time of order confirmation, if applicable, giving you the option to cancel the order if you are not satisfied with the confirmed price.

Payments Accepted

Q.  What methods of payment do you accept?

A.  Online, we accept most major credit cards, PayPal, or business or certified cheques or money orders (via regular post) for confirmed orders (do not send us cash via regular post).  If you have a gift certificate issued from us, please mention it prior to ordering online so we might modify the online price to apply the gift certificate amount.  If you have an authorized coupon code enter it at checkout to see that the coupon has been accepted as you expected (coupon discounts should be visible in your online shopping cart prior to checkout if successfully processed and valid).  Contact us at info@postmafineart.com if any problems.

Sales Tax

Q.  Do you charge sales tax?

A.  Yes, we are obligated, by law, to charge tax where we are registered to do so.  Canadian Customers can expect us to apply sales tax to their orders, dependent on the type of product ordered and where it is shipped to (destination).   International customers are not charged tax when purchasing from us online and they take delivery of the goods and services outside of Canada (however duty and or taxes may be charged for some international orders - check before you order).  Of note, original art is not charged duty when shipped to many locations).  Taxes, duty, etc. are applied at time of shipment / passing through Customs and are either billed to us or directly to the customer, depending on the purchase agreement, and the country shipped to.  Either we pay these additional costs, or, they are passed on to the Customer, depending on the agreement prior to shipment.  



Shipping

Q.  Is outbound shipping complimentary?

A.  Outbound shipping is typically a flat-fee charge (specified at time of purchase) or is complimentary (where specified), offer is subject to change, to most mainland locations in Canada and USA.  Remote locations with carrier restrictions may incur additional freight charges (even for items marked 'free shipping' - this will be explained prior to finalizing and shipping your order to get your understanding and agreement first.  Contact us for orders/shipping rates to international locations. 


Q.  What couriers do you use for shipments?

A.  It depends on the logistics required to safely deliver the package and what type of package it is (small or large, for example).  Canada Post, UPS, etc. are common, as well as other private specialty couriers.


Q.  Where do you ship the orders from?

A.  Typically from our offices, or directly from the Artists' studios or from their representatives' offices.


Q.  After you ship my artwork, how do I track it?

A.  At time of shipment or prior to, most of the time (unless for example, it is a special courier without real-time tracking), we will send you a tracking number so you can track the whereabouts of the courier while your artwork is in transit.  We also often track the package along the way to make sure it arrives safely and on time.  


Q.  How long after you confirm my order do you ship?

A.  It depends on the order request (i.e. a large public art sculpture would likely have different logistics than a small, less expensive painting, for example), the availability of the courier, route/destination, etc.  Typically, we process orders and they are en route /shipped within 1 to 3 business days after order confirmation, and will communicate our plans at time of order confirmation for your review and acceptance. We are flexible to ship on a specific date if you are travelling or would like the artwork to arrive within a specific timeframe (i.e. holidays, etc.) - just let us know your requirements - we would be pleased to assist.


Q.  Does international Customs inspect the packages you send out of Canada?

A.  Yes they can, and do, inspect (including opening some packages) while in transit from Canada to you.  If the package has been opened and not properly re-sealed by Customs, please let us know upon receipt.

Returns, Exchanges, and Credits

Q.  If i receive artwork and it is damaged, what do I do?

A.  If by remote chance you receive artwork that is damaged due to transit reasons, refuse to accept the parcel from the courier or make note of it when accepting the parcel by way of writing on the bill of lading / packing slip,  that it was received damaged, and if convenient, photograph the damaged package prior to and after opening it.  This will assist us with the claim to the courier for damage in transit.  Contact us by email or by phone and we will provide instructions how to proceed depending on the circumstance.


Q.  How often does artwork you ship get lost or damaged in transit?

A.  We use reliable, trusted carriers and in the history of our business, we have zero claims for damaged art.  We have noted that some packages have been inspected (opened) by international Customs (please report any concerns - they are to reseal the package to the same standard (or better) prior to forwarding the package on to the end recipient if they open it.  The risk to you as a Customer is low when ordering from us online (we take care in packaging your artwork to prevent damage.  We typically require signature for receipt of artwork when delivered by the courier to your home or business.


Q.  If I ordered item X and you sent me, in error, item Y.  What would I do?

A.  Contact us by email or phone as soon as possible upon inspecting your order with your concern.  We will review the order details and if we are in error, will provide return postage of the artwork and also cover the outbound postage for the replacement artwork.  If it was a Customer error, the Customer is responsible for the return postage and depending on the purchase circumstances, a refund will most likely be issued when the artwork is returned and received to us in the same condition as sent.  Special conditions would apply to some orders however.  Always contact us prior to returning goods so we might guide you through the process and make it as easy as possible for you.


Q.  How long do I have after order receipt do I have to file any concerns or complaints about my order from you?

A.  Please file any concerns, complaints, return or refund requests within seven (7) calendar days after receipt from courier, otherwise the order is assumed to be received in good order and closed. 


Q. If I returned an item - when would I see a credit?

A.  We process credits as quickly as possible, depending on the circumstance; returns typically when the merchandise return is received or before that time.  Please note, that beyond the time it takes us to process the credit, it may take a few days for it to show up on your credit card / other statements (bank processing time).  For international purchasers, refund is made at exchange rate on refund date (not purchase date) and there may be a minor exchange rate variation either slightly higher or lower than your original purchase price.  Please do check availability first when purchasing online to avoid processing a refund if the item is out-of-stock (i.e. sold offline at the same time as you are ordering online, for example).

Artist or Vendor Submissions and Other Miscellaneous Inquiries

Q.  I am an Artist and would like to send you artwork for sale at Postma Fine Art - how do I apply?

A.  We are not accepting unsolicited art submissions at this time, and do not typically respond to unsolicited inquiries, however, if that changes in the future, please visit our website and apply at that time.  We also do not accept nor return unsolicited portfolios sent via email or regular post.  Thank you for your interest.  


Q.  I am a Charity and would like you to donate a work of art to my event.  Do you accept unsolicited requests?

A.  We, like many businesses, receive legitimate and spam requests, and if the requests seem like spam or bulk generic email solicitation, the requests will likely be unanswered and/or be caught and be unread/deleted by our anti-spam lines of defence and/or reported to the authorities for investigation if fraudulent.  If you are a legitimate charity we are happy to entertain your request however, only charities we are able to confirm as legitimate, and we wish to support will likely receive a formal response.  


Q.  Does Postma Fine Art support the Artist Resale Right (ASR)?

A.  Canada does not recognize the ASR, however, we lead by example and wish to support Canadian Artists, thus have set up a voluntary compliance to the ASR (with certain criteria), for secondary sales, and challenge our peers in the art business to do the same.


Q.  Are you a Canadian-owned business?

A.  Yes, we are a 100% Canadian-owned and operated business.  


Q.  Did you/your staff study about art prior to opening a business or are you retailers/appaisers with no art experience?

A.  We have business education/experience and formal education/experience in fine art/art history/art market/art appraisal specializing in Canadian Fine Art.  Leadership / Our President studied Business and also has a B.A. (Honours) Degree in Art History, formal education / tested in personal property appraisal, and has a number of professional designations.  Specialization is Canadian Fine Art.


Q.  Do you sell your Subscriber or Customer Lists?

A.  We value and respect your privacy and do not sell or share your personal information, other than with trusted partners to complete your requested transaction (i.e. courier, credit card processors, bank, etc.), or as required by law.


Q.  Do you send a lot of email if I subscribe to your email list?

A.  No, we value your time and send infrequent email - usually at time of special releases (once quarterly or less, depending on your interest).  Typically updates are sent via Social Media and our website vs direct emails so you might access them at your leisure.  For email subscribers, you may unsubscribe at any time.  Should you have special communication needs and would like to hear from us more frequently and/or regarding specific Artist news / artwork availability, travel schedule, etc., please let us know.  We'll make a note of it and communicate with you if the news is especially valuable to you (more tailored specifically to your wishes).  If you haven't heard from us lately, please resubscribe (we may have removed your email from our contact list to not spam).


Q.  Do you travel to view special consignments or for special projects?

A.  Yes, we are available for travel.  In Eastern Canada we work out of Ottawa, and in western Canada out of Calgary.


Q.  Do you write formal fine art appraisals?

A.  Yes we do write formal appraisals, prepared in accordance to USPAP.  Contact us for details and quote for service (all engagements are subject to review, acceptance, and adherence to certain terms and conditions).  Please note - we do not provide written appraisals for artwork we may have a financial interest in, to avoid any conflict of interest (i.e. providing an appraisal value and handling the sale for the same item we appraised would be an example of a conflict of interest).


APPRAISALS

We offer fine art appraisal services starting at $250. Cdn. + tax (where applicable).  Contact us for a personal quote.  All engagements are subject to review, acceptance, and termination for any reason and at our sole discretion to protect the integrity of our process and valuations.  To avoid any conflict of interest, we do not accept engagements to appraise fine art where we may have  financial interest in the property.  


FINE ART APPRAISAL SERVICES OFFERED:  

- Modern and Contemporary artwork of all media (painting, sculpture, drawing, etc.,) for insurance coverage, estate tax, donation and sale advisory purposes; 

- Replacement Value Appraisals prepared for insurance purposes; 

- Fair Market Value Appraisals prepared for estate purposes; donations to museums; legal disputes; financial statements; division of property; pre-nuptial agreements; collateral for loans, and insurance claims; 

- Diminution of Value Estimates prepared for works of art which have sustained damage; 

- Hypothetical Appraisals prepared for works of art which have been lost, destroyed or stolen; 

- Research, including provenance to facilitate authentication.


WHAT IS THE DIFFERENCE BETWEEN 'PRINTS' AND 'REPRODUCTIONS'


Q.  Are Inuit 'Prints' actually 'Reproductions'?

A.  No, they are not the same.  We retail only limited edition prints/sculpture and one-of-a-kind drawings, paintings, sculpture.  We do not retail any mechanical reproductions (with the exception perhaps of the annual calendar, etc.) or where specified.


PRINTS
Prints are hand-pulled by an artist from a printmaking surface such as a plate, stone, block or screen. They are usually numbered and signed by the artist beneath the image after the batch, or edition, is printed. Editions are usually 100 prints or less, even as few as 10. The numbering is done in this format: 1/50, or 1/100, etc.

After the edition is complete, the printmaking surface is often destroyed, ensuring a rarity that makes the prints more valuable. Even if they are not destroyed, printing wears surfaces down, and images pulled from them begin to degrade. Because of this and the paper type used, each print is unique.


REPRODUCTIONS
After photographing the original, a reproduction is often printed in a batch, or run, of 1,000 or more. Often the artist is not involved in the process. By the nature of the printing technique, all the reproductions in a run are almost identical, with no variation in the printing or paper. Reproductions do not match the quality of an original print. Think of it like a poster.
 

WARNING
Sometimes artists sign and number a run of reproductions in the same way as original print editions. Marketers then sell them as "limited edition fine art prints." If you are not aware of the differences, you might believe you are buying an original artwork.
Identification
Look for specific characteristics to tell the difference between prints and reproductions:
Reproductions have visible dot patterns when examined under a magnifying glass. Prints show ink layers.
The size of an edition of prints is usually between 10 and 100. Edition sizes of reproductions can be several hundred to several thousand.
Artists from Cape Dorset sign each original print in pencil usually in the lower right corner below the image. If the image covers all the paper, it may be signed on the image. Reproductions may have a printed signature and a penciled one.


CHOPS
Over the past 55 years printers have had to make their own chops to indicate that they printed a particular print. The chop was cut from linoleum often from the floor tiles in the studios. The cut tile is then attached to a piece of wood so the printer can orient the chop properly on the printed impression. In the early days (up to and sometimes including 1974*) artists chops were used instead of their signatures. The printers themselves would carve the artists chops for the artists because of their abilities with sharp delicate operations. Some artists like Kananginak certainly had the ability to cut his own chops but this is conjecture. (DFA)


PRINTMAKING

The West Baffin Eskimo Co-operative in Cape Dorset has earned a worldwide reputation for the quality and originality of limited edition prints made by its member artists. Every year since 1959 the print making studios (now known as Kinngait Studios) have released an annual catalogued collection of between 30 and 60 images as well as numerous commissions and special releases.  Kinngait Studios is the longest continuous running print studio in Canada.


PRINTMAKING PROCESSES


Stonecut is an elegant process and Cape Dorset printmakers have refined it to a fine art. The first step is tracing the original drawing and applying it to the smooth surface of the prepared stone. Using india ink, the stonecutter delineates the drawing on the stone and then cuts away the areas that are not to appear in print, leaving the uncut areas raised, or in relief. The raised area is inked using rollers and then a thin sheet of paper - usually fine, handmade Japanese paper - is placed over the inked surface. A protective sheet of tissue is placed over this sheet, and the paper is pressed gently against the stone by hand with a small, padded disc. Only one print can be pulled from each inking of the stone, so the edition takes time and patience and care.


Lithography was introduced at the Kinngait Studios in the early 1970s. Unlike stonecut and etching, hand lithography requires no cutting of the printing surface. Instead, the design is simply drawn on a limestone block or aluminum plate with grease pencils or with a greasy liquid. The stone or plate is then inked with a grease-based ink while being continuously sponged with a thin film of water. The water repels the greasy ink, confining it to the area defined by the original drawing. Multi-colour prints usually require a separate stone or plate for each colour. In printing, the inked stone or plate, paper and tympan (protective covering) is cranked by hand through a press. Under tremendous pressure, the drawn image transfers to the paper. In recent years, several lithographs have included the application of chine collé. This technique involves pressing a thin sheet of sized, oriental paper to a heavier backing sheet and printing both at the same time, adding another dimension of colour and texture to the final image.


Sealskin stencils were tried in the early years but abandoned in favour of more stable available materials such as cardboard and discarded x-ray film. Now, water-resistant stencil paper is used. Using a very sharp knife, the printmaker cuts an image into the stencil paper where colour is to be applied to the ground, or print paper. Laying the cut out stencil directly against the print paper, the printmaker uses a thick stencil brush to tap inks through the openings on the stencil. After one ink dries, the process is repeated using separate stencils to apply different colours. Stencil is often used in conjunction with stonecut, creating subtle tonal or colour variation.


Various forms of intaglio printing have also been part of the Kinngait Studios’ media, including copper engraving and etching. In etching, the impression is made by pushing the paper into inked depressions and recesses in a metal plate. First, an acid-resistant substance called a ground is applied to the surface of the plate. The artist then draws the image through the ground using an etching needle, and the plate is immersed in an acid bath which etches or “eats” into the drawn areas. In printing, the inked plate is laid face up on the flat bed of the etching press and dampened paper is placed on top. The paper is then covered by several layers of felt blankets and the complete sandwich of plate/paper/blankets is run through the press, compressing the felts and forcing the paper into the recesses of the etched plate. The paper pulls the ink out of the recesses and the impression is made. Aquatint is often used in conjunction with linear etching and engraving as a method of etching tonal areas onto the plate.


Screen Printing 

In screen printing, the screen is first created by stretching a fabric (eg silk) over a frame of wood or aluminium. The image is first drawn (manually or with software) on a piece of paper or plastic, or captured in a photograph. Then it is cut out to form a stencil. Next, the stencil is attached to the screen. Then areas of the screen mesh are blocked with a waterproof masking medium. These areas become the negative areas of the final image. The screen is then placed over the desired substrate (eg. paper, glass, textile) and ink is then applied to top of the screen and spread across the screen, over the stencil and through the open mesh onto the substrate underneath. The ink is spread using a squeegee - a rubber blade usually the same width as the screen. The unblocked area is where the ink filters through and creates the image. Any number of colours can be used, although a separate screen is required for each colour.



We are always pleased to answer your questions without obligation:  

contact us at info@postmafineart.com if we can help.


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