Frequently Asked Questions
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Online acquisition (selected work only) is available at https://www.postmafineart.com Should you have any special requirements (eg. when we should ship, etc.), please contact us as early as possible, either prior to or soon after placing your order, so we might best accommodate your request. If you have any questions or concerns, contact us prior to ordering/acquiring work from us. Thank you.
Online, we typically offer original Canadian fine art, including Kinngait (Cape Dorset) / Inuit work (prints, drawings, carving, sculpture, etc.) from Canada's north. Most non-Kinngait Canadian fine art is available offline only. All work (Kinngait and non-Kinngait) available in our catalogue at any time is not always shown online (enquiries may be directed to info@postmafineart.com).
Most work on paper is shipped unframed (unless stated otherwise).
We recommend that you contact us at info@postmafineart.com (prior to ordering from us online) to confirm availability and tentative ship/receipt date of your purchase.
While care is taken, any online errors, should they occur (artwork details, pricing, web issues, etc.) shall be resolved offline, after careful review by Postma Fine Art.
The website online Viewing Room is password protected; online access is by invitation only.
Payments accepted online: most major credit cards and PayPal are accepted (a PayPal account is not required to pay by credit card - click on 'Pay by PayPal' and then bypass the screens to the credit card screen) and we also accept payment by e-transfer (contact us for details).
For your privacy/online protection, your online payment is processed via payment processor / your bank (we do not receive nor store your credit card number), instead, we receive a reference transaction confirmation number from the payment processor once the transaction is accepted.
Complimentary Shipping, in CANADA only: Shipping is complimentary for most Kinngait work shown online (unless indicated otherwise, and may exclude some very remote destinations where a shipping surcharge may be applicable). Kinngait work available on this website is typically sent (depending on availability) from either (western Canada) Alberta, Canada or from (eastern Canada) Ontario, Canada.
INTERNATIONAL (outside of Canada, including from Canada to the USA) Shipping: International orders will be invoiced either by us and/or the courier directly for all shipping/handling charges and any associated import tax/tariffs/duty/fees (they vary from country to country), unless we have elected to partially or fully waive them and have confirmed that we intend to do so (prior to shipping).
Typically courier billing must be paid prior to receipt of your package; additional fees (as applicable) may also be invoiced after delivery by Postma Fine Art and/or the courier, customs, etc. and are the responsibility of the Purchaser. We invoice you only what we are charged by the courier and/or other parties. Your minimum level of outbound shipping service/cost requested and purchased for international shipments must include, if available (eg. Xpresspost with Canada Post, etc.), a parcel tracking number, signature at time of delivery and insurance (in case of package loss, damage, etc.), unless we elect to waive one or all of these requirements.
Shipment Tracking: International customs holds, courier issues, weather-related and unexpected global events, should they occur, may delay your shipment, and unfortunately are outside of our direct control. If the order is sent to you via courier and includes a tracking number, we will typically send you package tracking information prior to shipment (we will also track your package until it arrives safely at destination, notify you of any material concerns, and/or work with the carrier as necessary if there is a delay or an issue caused by the courier). Non or delayed pickup (by Purchaser choice or circumstances) of delivered shipments to a courier depot (awaiting pickup there) are left at the Purchaser's own risk. Order shipment date and in-transit times are variable and will depend on things such as the type of artwork requested, availability, destination, level of courier service offered or requested, etc. We will typically provide you with a tentative date of delivery prior to releasing outbound work to the courier (and request that someone be available at destination to receive the parcel in a timely fashion, either at your home, business, or courier pickup depot).
Shipping to Post Office Boxes: We prefer shipping to a physical address however upon request, we are able to ship most work to post office (P.O.) boxes in Canada. If a P.O. box is used as your delivery address we may be limited in our choice of transport (simply because many of the major couriers don't deliver to P.O. Boxes). Canada Post ships to P.O. boxes, for example. We may also be limited in terms of the size of package we can ship to any Post Office or courier for hold and pickup based on constraints at the receiving destination, eg. storage space or other size/receipt limitations. Should we note any concerns with mode of transport to ensure safe, timely delivery of your acquisition, we will contact you in advance of shipment and provide you with some options.
At Time of Delivery: Most packages require a signature (to avoid the package being left unattended by the courier at/outside of your door at destination) and packages should not be directed to another address or requested to be left unattended/unsecured at door or elsewhere. If you are not available at time of delivery, and/or, in general with some shipments, the courier may elect to safely leave your order for signature and pickup (at your convenience, respecting the allowable courier pickup time window) at their nearby courier pickup location/depot. Please pick up your parcel within the maximum depot hold time (it varies, 7-10 days is common) otherwise the courier may attempt to return the work to us, at your expense. Any costs we incur to accept returned work will be the responsibility of the purchaser, unless we elect/agree to another arrangement in advance.
Our outbound Kinngait work on paper (unframed) shipments are packed very well, double packaged (thick crush-resistant cardboard multi-ply shipping tubes in cardboard box). In the unlikely event the package was damaged while in transit, please take a photo of the concern and make note of it on the bill of lading (when accepting the parcel from the courier), and contact us for next steps. If your package was opened by international Customs for inspection and then resealed by Customs prior to your receipt, please let us know if any packaging integrity/other concerns (for followup by us, if necessary).
Returns: Contact us prior to returning work, to request a return authorization. We will review the steps to take next depending on the request to return / reason for return. Returns may be authorized up to seven calendar days post receipt at destination (at which time the order is considered accepted in good order and is considered closed). Should you elect to not pick up your parcel at a courier depot (after receiving notice it's available for pickup) until after 7 calendar days, the order will be considered delivered/closed and left with the courier per your choice and at your own risk. International returns (in most cases) do not include a refund for outbound shipping charges or other related export/import fees, where applicable). If an artwork refund is required, return shipping/customs/other associated costs to return the package to us will be deducted from refund amount (of the acquired work). This will also be the case if a package is abandoned / not picked up (per your choice or circumstances) in a timely manner from a courier depot.
We work collegially with professional fine art dealers - acquisition enquiries are welcome (please self-identify at time of enquiry).
Order / Personal Information Privacy: We value and respect your time and privacy and do not sell or share your information (except with those to allow you to view our website, respond to your enquiries, process your orders, payment, shipment, etc. (and/or if required to do so by law)). We only ask for/retain the minimum amount of detail required to know/transact with you. If you have concerns, contact us prior to acquiring work from us. If there is no ongoing business relationship we may elect to cease previously-requested contact (to avoid spam). If you wish to hear from us again, let us know. Visit our website for news and availability updates regarding new work (if you wish to be contacted directly (eg. regarding availability of specific work, etc.), send your request to info@postmafineart.com for consideration).